Frequently Asked Questions

Ordering & Pricing Is FanFave Tickets the venue or the official box office? No. FanFave Tickets is a resale marketplace. We connect buyers with independent, verified sellers. Ticket prices are set by the seller and may be above or below the original face value, depending on demand. Why do prices vary so much for the same event? Ticket prices on a resale marketplace move with demand, seat location, and how close to the event date you're buying, similar to airline seats or hotel rooms. You're seeing real-time pricing from multiple independent sellers. Are the tickets I buy guaranteed to be valid? Yes. Every order on FanFave Tickets is backed by our buyer guarantee. If there's ever an issue with your tickets, we'll make it right with a comparable or better replacement, or a full refund. Delivery How will I receive my tickets? Delivery method depends on the event and seller. Most orders are delivered electronically (e-ticket or mobile transfer) directly to your email or phone. Any special delivery instructions will be noted on the event page before you check out. When will my tickets arrive? Most electronic tickets are available soon after purchase; some listings deliver closer to the event date, which is normal for the resale market and will be noted at checkout. Changes & Cancellations What happens if my event is postponed or cancelled? If an event is cancelled outright, you're covered under our buyer guarantee. If it's postponed or rescheduled, your tickets are typically valid for the new date, and we'll email you with specific instructions if this happens. Can I get a refund if I change my mind? Because tickets are sold by independent sellers on a resale marketplace, all sales are generally final once an order is placed. Please double check event details, dates, and seat locations before purchasing. Account & Orders Do I need an account to buy tickets? Most checkouts allow you to complete your purchase as a guest, though creating an account makes it easy to track past orders. How do I track my order? You'll receive a confirmation email with your order details right after checkout. That email is the fastest way to reference your order. Still have questions? Contact our support team. We're happy to help.